Abdeldjalil Mohammedi
Sales & Operations Professional
Profile summary
Results-driven sales and operations professional with 9+ years of progressive experience spanning cosmetics retail management, luxury retail, and after-sales services. Proven track record of exceeding targets, building strategic B2B partnerships, and leading high-performing teams. Recognized for delivering exceptional customer experiences and driving operational excellence across retail, e-commerce, and B2B channels.
Career highlights
Secured Strategic Partnerships: Developed multiple B2B partnerships, significantly expanding the company's market reach and service offerings.
Achieved 200% Sales Growth: Drove online platform performance leading to an exceptional 200% increase in online sales in October 2024.
Improved Service Turnaround: Standardized repair processes, cutting service turnaround time by 30% enhancing customer satisfaction and operational efficiency.
Key skills
Professional experience
Develop and execute B2B strategies, securing strategic partnerships with multiple luxury brands. Establish and maintain long-term relationships with key business partners and high-value clients. Analyze partner feedback and market trends to identify growth opportunities and service improvements. Coordinate cross-departmental initiatives to ensure seamless B2B service delivery. Conduct strategic meetings and presentations to strengthen business collaborations
- Secured strategic partnerships with multiple luxury brands
Managed customer service operations across all store locations and online platforms. Led customer service strategy development, handling inquiries, complaints, and service resolutions. Coordinated with multiple departments to optimize operational efficiency and customer satisfaction. Guided customers through service processes, store visits, and delivery scheduling. Implemented feedback systems that significantly improved customer experience metrics
- Improved customer experience metrics
- Optimized operational efficiency and customer satisfaction
Supervised cross-functional team operations, providing coaching and setting performance KPIs. Standardized repair intake and follow-up processes, reducing service turnaround time by 30%. Trained new staff on POS systems, service protocols, and luxury brand standards. Handled escalated customer cases, maintaining high retention rates for premium clients. Coordinated with operations, logistics, and sales teams to streamline workflows. Maintained expertise in luxury materials and craftsmanship, particularly Hermès products. Conducted regular team briefings to align service quality with brand expectations. Monitored inventory levels and coordinated stock management across departments
- Reduced service turnaround time by 30%
- Maintained high retention rates for premium clients
- Trained new staff on POS systems, service protocols, and luxury brand standards
Managed comprehensive retail and wholesale operations for cosmetics and beauty products. Oversaw daily store operations, staff scheduling, and performance management. Developed and maintained relationships with wholesale clients and retail customers. Implemented inventory management systems to optimize stock levels and reduce waste. Achieved consistent sales targets while maintaining high customer satisfaction standards. Coordinated between retail and wholesale channels to maximize revenue opportunities. Trained and supervised sales staff on product knowledge and customer service excellence
- Achieved consistent sales targets
- Implemented inventory management systems to optimize stock levels and reduce waste
Supported store operations while completing university studies. Assisted in staff training, customer service, and daily administrative tasks. Gained foundational experience in retail management and wholesale operations. Developed strong multitasking abilities balancing work and academic commitments. Contributed to inventory management and sales floor optimization
Education
Specialized in sports science, health management, and team leadership. Developed expertise in coaching, fitness training, and performance optimization. Gained skills in injury prevention, rehabilitation, and structured program development. Enhanced leadership capabilities through team management and sports psychology studies